Frequently Asked Questions

MAST Education is an online education platform that connects students with relevant tutors to help them excel in their AP subjects. Our platform provides a centralized location for free 3rd party content made available on the web to further guide students toward their success. Students struggling with AP subjects can utilize these study guides to help with homework, labs, understanding concepts and preparing for exams. With that said, it often takes more than online materials to thoroughly prepare a student, thus MAST Education also takes a personalized approach by offering ‘tutor matching’ services.

There are two types of tutors on the MAST Education platform;

1) Master Tutors: Who are teachers/tutors who have taught, or are teaching AP subjects

or

2) Tutors: who are undergraduates/graduates who have scored a 5 on the AP exam, and achieved an A/A- in the course.

With these stringent academic requirements or qualifications, students can be reassured that all tutors on the MAST Education platform are well qualified.

There are multiple ways to find a tutor on the MAST website. Students are able to browse our tutors based on subjects here. This way, students can directly look for the tutors who teach the subject that they need help with. There is also a complete list of all the tutors currently on the MAST platform here. With this method, students can have a holistic view on all the tutors. Each tutor also has a detailed profile with information pertaining to the university he/she attends or attended, his or her major, experience, and an introductory video showcasing their teaching.  

To guarantee that students find the best match, our Tutor-Mentors offer a 30-minute free trial for all students with each new Tutor-Mentor they work with. This means that the student will be able to see the Tutor-Mentor in action and gauge whether or not the Tutor-Mentor is a good fit. If not, the student can simply have a free 30-minute trial with another Tutor-Mentor.

In order to schedule a lesson with a particular tutor, all you have to do is go to a tutors profile and click the orange "Book Now" button, then follow the instructions.   The Tutors personalized calendar will allow you to customize the duration of the lesson, the date and time of the lesson as well as the number of lessons you want to schedule at once. You will have to pay for the lesson via Paypal when prompted in order to finalize the booking. You will receive a confirmation email when the booking has been made. Should you fail to pay within a brief period, you will be notified of the booking's automatic cancellation.

The cost of a lesson varies by the tutor you choose. The lesson rate for tutors can be found on the tutor’s individual profile. For lesson rates charged by Master Tutors, please inquire on their profiles.

When paying for the lesson, you will find that a 5.5% service fee is being charged in addition to the lesson rate. This fee covers operational costs and transaction costs incurred through transferring payments.

Each tutor posts their own cancellation policy on their profile page.  It is best to check with your tutor prior to starting your first lesson so that no misunderstanding arises later. 

It would be very beneficial for you and helpful to the tutor if you provide materials for the lesson 24 hours ahead of time. This way, your tutor can tailor the lesson towards the curriculum you follow and help you with your course materials.  When you schedule your lesson you will be prompted to upload your materials.

MAST Education accepts credit card payments via Paypal as part of the online booking process. If you would like to use another payment method, please contact us directly at here.

To minimize any technical difficulties, we advise you to read through our setup procedure to ensure that you get the most optimal experience. If technical problems persist, you can also contact our customer support here for technical help prior to your lesson.